We are seeking a dedicated Premium Creator Account Manager to join our team and take ownership of our high-value creator relationships. In this role, you will work closely with a select group of long-tenured creators, ensuring their needs are met while fostering trust and collaboration.

Responsibilities

• Assist the Head of Creator Management in optimizing workflows and building strong relationships with a portfolio of creators.
• Manage a focused portfolio of legacy, high-touch creators who require a personalized, relationship-first approach.
• Act as the primary point of contact for these creators, handling inbound inquiries while proactively reaching out to anticipate their needs.
• Shadow and receive direct training from the current relationship owner to fully understand the nuances of each account.
• Coordinate with internal teams, including product, marketing, and operations, on behalf of the creators to ensure alignment and satisfaction.

Requirements

• Proven experience in account management or customer success, preferably within a fast-paced environment.
• Exceptional attention to detail and a passion for nurturing relationships.
• Ability to manage complex accounts while balancing multiple priorities effectively.
• Strong communication skills, both verbal and written, with a customer-first mindset.
• Ability to work collaboratively with various teams and adapt to changing circumstances.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible work hours and opportunities for remote work.
• Professional development opportunities and training to enhance your skills.
• A supportive, inclusive work environment that values creativity and innovation.