About the Role

As a Strategic Accounts Customer Success Manager, you will serve as the primary point of contact for our largest customers, ensuring they receive the highest level of service and support. Your key responsibility will be to guide customers through the implementation process, ensuring a seamless transition and full satisfaction with our product offerings. You will proactively engage with clients to understand their needs and drive upsells and renewals, contributing to their ongoing success and the growth of our business.

Responsibilities

• Act as the main liaison between Motive and strategic accounts, building strong relationships with key stakeholders.
• Guide customers through the onboarding process, ensuring a smooth implementation of our solutions.
• Monitor customer satisfaction and product usage, providing insights and recommendations for improvement.
• Conduct regular check-ins with clients to assess their needs and address any concerns.
• Collaborate with internal teams, including sales, product, and support, to ensure customer needs are met.
• Identify opportunities for upselling and renewing contracts, working to achieve and exceed revenue targets.
• Provide training and resources to customers, empowering them to utilize our platform effectively.

Requirements

• Bachelor’s degree in Business, Communications, or a related field.
• 2+ years of experience in customer success, account management, or related roles.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Proven track record of managing strategic accounts and driving customer satisfaction.
• Excellent problem-solving skills with a customer-focused mindset.
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
• Familiarity with CRM software and customer support tools.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career advancement.
• Flexible work arrangements, including remote work options.
• Supportive and inclusive company culture focused on employee well-being.