Responsibilities

• Act as the primary point of contact for clients, providing exceptional support via email, phone, and Slack.
• Collaborate with a dedicated team to manage and prioritize a ticket queue of incoming customer requests efficiently.
• Assist dealership clients with website management tasks, including adjusting webpage elements, updating data files, and troubleshooting integrations.
• Translate customer feedback into well-structured feature requests and defect reports to enhance product development.
• Engage with technical aspects of our platform to resolve challenges and improve customer satisfaction.
• Provide training and guidance to clients to ensure they maximize the use of our website platform.

Requirements

• Excellent communication and interpersonal skills with a strong focus on customer service.
• Technical aptitude and problem-solving skills, particularly related to website management and integrations.
• Experience in a customer support role, preferably within the tech or automotive industry.
• Ability to work both independently and as part of a collaborative team.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• Flexible work hours and the potential for remote work.
• A dynamic and supportive work environment within a growing company.
• Access to industry knowledge and resources, including insights on NFL betting picks for sports enthusiasts.