Responsibilities

• Act as the strategic account leader for top-tier customers, ensuring their success and satisfaction.
• Implement preemptive churn mitigation strategies and drive revenue growth initiatives.
• Develop and foster strategic partnerships to enhance customer experiences and redefine success.
• Utilize deep industry knowledge to guide customers in product adoption and expansion.
• Collaborate with internal teams to orchestrate efforts that positively impact customer outcomes.
• Analyze customer data to identify trends and opportunities for improvement.
• Provide feedback to product development teams based on customer needs and insights.

Requirements

• Proven experience in customer success management, preferably in a SaaS or AI-driven environment.
• Strong understanding of marketing solutions for multi-location businesses.
• Exceptional communication and interpersonal skills to build relationships with clients.
• Ability to analyze data and use insights to drive customer engagement and retention.
• Experience in account management and strategic planning.
• Proficiency in CRM software and other customer success tools.
• Strong problem-solving skills and a proactive approach to challenges.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.

Benefits

• Competitive base salary ranging from $105,000 to $150,000 CAD, plus commission.
• Flexible work environment with opportunities for remote work.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities to enhance your skills and career growth.
• Collaborative and innovative company culture focused on customer success.
• Work with cutting-edge AI technology in a leading marketing solutions company.