Responsibilities

• Act as the primary point of contact for customers, ensuring their success with our Voice AI solutions.
• Provide technical support and guidance during the implementation of speech-to-text and text-to-speech technologies.
• Collaborate with the product and engineering teams to enhance customer experience and address any technical challenges.
• Conduct training sessions and create documentation to help users understand and effectively utilize our products.
• Proactively identify opportunities for customers to maximize their use of our platform, driving user adoption and satisfaction.
• Monitor customer feedback and performance, reporting insights to inform strategic decisions.
• Develop and maintain relationships with key stakeholders in client organizations to ensure long-term success.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in a Customer Success or Technical Support role, preferably in the technology or software industry.
• Strong understanding of Voice AI technologies, including speech recognition and synthesis.
• Excellent problem-solving skills, with the ability to troubleshoot technical issues effectively.
• Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with APIs and cloud-based solutions is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and a remote work option.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment focused on AI advancements.
• Access to cutting-edge technology and tools to enhance work efficiency.
• Team-building activities and company-sponsored events.