Responsibilities

• Lead and mentor a team of Customer Success Engineers, promoting a culture of excellence and accountability.
• Develop and execute strategic plans to enhance customer engagement and satisfaction across the Veeam Data Platform.
• Ensure customers achieve measurable results from their investments in Veeam solutions, focusing on improving resilience and minimizing renewal risk.
• Collaborate with cross-functional teams to identify customer needs and translate them into actionable success plans.
• Monitor and analyze customer feedback and performance metrics to drive continuous improvement in customer success initiatives.
• Oversee onboarding processes and educate customers on best practices to maximize product adoption and effectiveness.
• Develop scalable processes and methodologies for customer success engineering practices.
• Engage with senior executives and stakeholders to present success stories and highlight the value delivered to customers.

Requirements

• Bachelor's degree in a relevant field; MBA or advanced degree is preferred.
• 8+ years of experience in customer success, technical support, or related roles, with a focus on engineering or technology.
• Proven track record of leading high-performing teams and driving customer success initiatives.
• Strong understanding of data resilience and data security principles.
• Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Experience in developing and implementing strategies that drive customer engagement and satisfaction.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work hours and remote work opportunities to support work-life balance.
• Professional development and training programs to enhance your skills.
• Generous paid time off, including holidays and vacation days.
• A collaborative and inclusive work culture that values diversity.
• Opportunity to work with cutting-edge technology and contribute to meaningful projects.