About the Role

We are seeking a dedicated Mid-Market Customer Success Manager to join our dynamic team in the EMEA region. As part of our Customer Success team, you will play a crucial role in shaping and scaling an exceptional, high-touch customer experience for our clients, which range from high-growth startups to established public companies. In this position, you will be responsible for implementing, training, and supporting the adoption of our platform, ensuring that our customers maximize its potential to drive hiring excellence.

Responsibilities

• Develop strong relationships with mid-market clients to understand their needs and ensure satisfaction.
• Lead the implementation of our solutions, guiding clients through the onboarding process.
• Provide training and support to clients on using the platform effectively.
• Collaborate closely with a team of four Customer Success Managers to enhance service delivery.
• Act as a product and domain expert, helping clients leverage our platform for their hiring processes.
• Monitor client engagement and success metrics, proactively addressing any issues.
• Gather feedback from clients to identify areas for improvement and inform product development.
• Work cross-functionally with sales, product, and engineering teams to ensure a cohesive client experience.

Requirements

• Minimum of two years of experience in customer success or account management in a B2B SaaS environment.
• Proven track record of supporting the implementation and adoption of complex technologies.
• Excellent communication and interpersonal skills, with the ability to engage clients effectively.
• Strong problem-solving skills and a proactive approach to client management.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness programs.
• Opportunities for professional development and growth.
• Flexible working hours and remote work options.
• A collaborative and inclusive company culture.