Responsibilities

• Compile and analyze weekly call volume reports from emergency service operations.
• Maintain accurate records of dispatched calls and provide regular updates to management.
• Assist in the preparation of reports and presentations regarding call trends and data metrics.
• Coordinate with emergency response teams to ensure efficient communication and data tracking.
• Handle administrative tasks, including data entry, scheduling, and correspondence.
• Support the development of operational protocols to enhance service efficiency.
• Participate in team meetings and contribute to process improvements.

Requirements

• High school diploma required; associate's or bachelor's degree in a related field preferred.
• Proven experience in administrative support or a similar role, preferably within emergency services.
• Strong organizational skills with attention to detail and accuracy.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and data management systems.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance packages.
• Retirement savings plan with employer matching contributions.
• Opportunities for professional development and training.
• Generous paid time off and holiday leave.
• A supportive and dynamic work environment that values teamwork and collaboration.
• Flexible work hours to accommodate personal commitments.