Responsibilities

• Design and implement innovative internal systems that enhance customer operations, focusing on applied AI solutions.
• Collaborate with cross-functional teams to identify needs and develop tools that streamline workflows and improve efficiency.
• Analyze existing systems and processes to recommend improvements, ensuring the integration of best practices and the latest technologies.
• Provide technical support and guidance to Customer Operations teams, helping them leverage technology to enhance customer satisfaction.
• Monitor system performance and troubleshoot issues to ensure continuous service improvement.
• Stay updated on industry trends and advancements in AI to drive innovation within the department.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience in software development with a strong focus on internal systems and automation.
• Expertise in applied AI technologies and frameworks, as well as experience in machine learning and data analysis.
• Strong problem-solving skills with the ability to work collaboratively and independently in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to convey complex technical information to non-technical stakeholders.
• Experience with customer relationship management (CRM) systems and tools is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours with the option for remote work.
• Opportunities for professional development and career advancement.
• A supportive and inclusive company culture that values diversity.
• Engaging team-building activities and social events.