About the Role

We are seeking experienced and dedicated Customer Experience Dental Lab Technicians to join our innovative team. In this role, you will leverage your extensive dental lab expertise to collaborate directly with clinicians on essential tasks such as patient scanning, case preparation, and design modifications. Your primary responsibility will be to deliver real-time technical support, ensuring quality outcomes and providing an exceptional experience for every doctor.

Responsibilities

• Collaborate on Treatment Plans: Work alongside doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes.
• Provide Expert Guidance: Offer insights and solutions on complex cases, utilizing your deep understanding of dental technologies and procedures.
• Quality Assurance: Conduct thorough evaluations of lab work to ensure it meets high standards, addressing any issues proactively.
• Technical Support: Assist clinicians with technical inquiries and challenges as they arise, fostering a supportive and informative environment.
• Continuous Improvement: Contribute to the ongoing development of processes and standards within the lab to enhance efficiency and patient satisfaction.
• Training and Development: Help train junior technicians and support staff, sharing your knowledge and best practices to elevate the team's performance.

Requirements

• Proven experience as a Dental Lab Technician or in a similar technical support role.
• Strong understanding of dental materials, procedures, and technologies.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with clinicians.
• Detail-oriented with a commitment to delivering high-quality work.
• A proactive mindset with strong problem-solving abilities.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits package, including medical, dental, and vision coverage.
• Opportunities for professional development and career advancement.
• Collaborative and innovative work environment focused on modernizing dental practices.
• Flexible working hours and potential for remote work options.