Job Overview

The Senior Engagement Manager plays a critical role within the Forward Deployed Engineering organization, serving as a trusted advisor to account teams and clients across Latin America (LATAM). This position is pivotal in ensuring the successful implementation of projects and maximizing value realization for our clients.

Responsibilities

• Strategic Leadership: Independently scope, plan, and lead large and complex initiatives involving multiple workstreams and a diverse array of stakeholders.
• Advanced Selling: Drive the full-cycle sales process for both standard and customized Professional Services and Training (PS&T) programs, incorporating best practices for Centers of Excellence (CoEs) and facilitating migrations.
• Account Growth: Identify and actively pursue upsell and cross-sell opportunities within existing accounts to achieve or exceed defined revenue targets.
• Cross-Functional Alignment: Collaborate with Sales and Go-To-Market (GTM) teams to prioritize regional PS&T initiatives aligned with overall growth objectives.
• Customer Sentiment Monitoring: Proactively assess and monitor customer satisfaction; take corrective actions or escalate issues as necessary to maintain high levels of client satisfaction.

Requirements

• 7-10 years of experience in managing Professional Services, with a strong emphasis on client engagement and project delivery.
• Proven track record of leading complex projects with minimal supervision.
• Excellent communication and interpersonal skills, with the ability to influence cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills to navigate ambiguous scenarios.
• Fluent in English; proficiency in Spanish is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work arrangements with a focus on work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Collaborative and innovative work environment.