Responsibilities

• Transform raw customer data and feedback into meaningful insights that drive customer experience improvements.
• Collaborate with the Customer Experience (CX) team to identify trends and develop actionable strategies.
• Utilize advanced analytics tools and techniques to provide data-driven insights and recommendations.
• Develop and maintain dashboards that visualize key metrics and performance indicators.
• Lead and mentor a team of data analysts, fostering a culture of continuous improvement and innovation.
• Communicate findings and insights to stakeholders at all levels of the organization.
• Stay updated with industry trends and best practices in data analytics and customer experience.

Requirements

• Bachelor's degree in Data Science, Statistics, Business Analytics, or a related field.
• Proven experience in a data analytics role, particularly in customer experience or related fields.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Experience with data visualization tools (e.g., Tableau, Power BI) and statistical analysis software.
• Excellent communication skills, both verbal and written, with the ability to convey insights to non-technical stakeholders.
• Proven track record of leading and developing teams effectively.
• Passion for making a positive impact through data-driven decision-making.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and the option for remote work.
• Opportunity to work in a purpose-driven company that values sustainability and social impact.
• Professional development opportunities to enhance your skills and career growth.
• A collaborative and inclusive work environment with a diverse team.
• Health and wellness benefits to support your well-being.