About the Role

As a Senior Implementation Specialist, you will serve as a trusted guide for our largest customers, leading them through the onboarding process, data migration, implementation, and training. Your role will encompass project management, consulting, and change management coaching to ensure that customers achieve rapid time-to-value and long-term success on our platform.

Responsibilities

• Own the customer implementation journey by acting as the project manager for enterprise accounts.
• Build and maintain detailed project plans while tracking project milestones and deliverables.
• Collaborate with cross-functional teams to ensure successful implementation and integration of our solutions.
• Provide training and support to customers, ensuring they are equipped to maximize the benefits of our software.
• Act as a customer advocate, addressing any concerns and facilitating effective communication between clients and internal teams.
• Monitor customer progress post-implementation to ensure ongoing satisfaction and success.
• Identify opportunities for upselling additional services and features based on customer needs.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in implementation, project management, or customer success roles.
• Strong understanding of software implementation processes and project management methodologies.
• Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients.
• Proven ability to manage multiple projects simultaneously while meeting deadlines.
• Experience with CRM or practice management software is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday leave.
• Professional development opportunities and support for continued learning.
• A collaborative and supportive work environment focused on employee well-being.