Responsibilities

• Provide front-line technical support to transit agencies and technology partners globally.
• Assist customers in troubleshooting issues regarding our fare collection platforms.
• Collaborate with cross-functional teams to resolve technical challenges efficiently and effectively.
• Document customer interactions and technical issues in our support system.
• Conduct training sessions for customers on using our Justride platform and related products.
• Monitor support tickets to ensure timely responses and resolutions.
• Act as a liaison between customers and the development team to communicate feedback and suggest improvements.
• Stay current with product updates and industry trends to provide informed support.

Requirements

• Fluent in French and English, with excellent verbal and written communication skills.
• Experience in a technical support role, preferably within the software or technology industry.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• Familiarity with mobile applications and payment processing systems is a plus.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Customer-centric mindset with a passion for delivering exceptional service.
• Technical proficiency in using ticketing systems and other support tools.
• Availability to work flexible hours as needed to support global clients.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to work in a dynamic and innovative environment with a global impact.
• Access to comprehensive training programs to enhance your skills and career development.
• Flexible working arrangements to promote a healthy work-life balance.
• Work alongside a team of passionate professionals dedicated to transforming public transport.
• Participation in company events and team-building activities.
• Comprehensive health and wellness benefits package.