Responsibilities

• Serve as a trusted advisor to existing clients, ensuring they maximize the value of Zuora solutions.
• Align Zuora's offerings with customers’ strategic goals to enhance their Order-to-Revenue processes.
• Conduct strategic workshops and deliver tailored roadmaps for customers to optimize their implementation.
• Analyze customer needs and provide ongoing optimizations to adapt to their evolving business landscape.
• Identify challenges and opportunities within customer operations, guiding them towards effective solutions.
• Collaborate closely with cross-functional teams to ensure seamless delivery of services and solutions.
• Keep abreast of industry trends and developments within the Subscription Economy to inform customer strategies.
• Measure and report on business outcomes, demonstrating the impact of Zuora’s solutions on customer revenue.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field; advanced degree preferred.
• 5+ years of experience in a solution architect role, ideally within a SaaS or enterprise software environment.
• Strong understanding of billing systems, CPQ processes, and subscription-based business models.
• Proven ability to manage multiple projects and client engagements simultaneously.
• Excellent analytical and problem-solving skills, with a focus on driving measurable outcomes.
• Exceptional communication and interpersonal skills for building relationships with clients and stakeholders.
• Familiarity with Zuora's platform and other ERP systems is highly desirable.
• Willingness to travel as necessary to meet with clients and attend industry events.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work with leading technology and innovative solutions in the Subscription Economy.
• Professional development opportunities to enhance skills and advance your career.
• Collaborative and inclusive work environment focused on teamwork and success.
• Flexible work arrangements to support work-life balance.
• Access to cutting-edge tools and resources to excel in your role.