Responsibilities

• Assist customers with initial account setup via phone and screen share, ensuring a smooth start.
• Guide customers through the login process, configuration settings, and product functionalities to maximize their use of the platform.
• Configure accounts and call flows based on customer needs and best practices.
• Provide technical support and troubleshooting assistance during the onboarding process.
• Educate customers on features and benefits of the platform through tailored training sessions.
• Maintain communication with customers throughout their onboarding journey, addressing any inquiries promptly.
• Collaborate with internal teams to improve onboarding processes and customer satisfaction.
• Document customer interactions and feedback to enhance future onboarding experiences.

Requirements

• Proven experience in technical support or customer service, preferably in a SaaS environment.
• Strong understanding of communication technologies and platforms.
• Excellent verbal and written communication skills in English.
• Ability to troubleshoot technical issues effectively and efficiently.
• Experience with customer onboarding processes and account management.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work independently and as part of a collaborative team.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Flexible working hours and remote work options.
• Supportive and innovative workplace culture focused on team collaboration.
• Access to cutting-edge technology and tools to enhance your work.