Responsibilities

• Lead and manage a team of Learning Coaches to enhance the onboarding experience for new students in the US market.
• Own and optimize key performance indicators (KPIs) related to student activation, engagement, retention, and refund requests.
• Develop strategies to foster student success during the initial stages of their learning journey.
• Collaborate with cross-functional teams to ensure a seamless transition from enrollment to active learning.
• Monitor and analyze student data to identify trends and areas for improvement in the onboarding process.
• Implement best practices to enhance student engagement and satisfaction.
• Provide training and support to Learning Coaches to ensure they are equipped to assist students effectively.
• Conduct regular assessments and feedback sessions to continuously improve the onboarding workflow.
• Report on team performance and onboarding metrics to senior management regularly.

Requirements

• Proven experience in a customer success, onboarding, or similar role within an educational or tech environment.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Data-driven mindset with the ability to analyze metrics and implement data-backed strategies.
• Experience in managing onboarding processes, preferably in an online learning or tech training context.
• Familiarity with learning management systems and student engagement tools.
• Ability to thrive in a fast-paced, dynamic work environment and adapt to changing priorities.
• Strong problem-solving skills and a proactive attitude towards improving student success.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance packages.
• Opportunities for professional growth and career advancement.
• Flexible work hours and the possibility of remote work.
• Access to continuous learning and development resources.
• A collaborative and inclusive work culture that values diversity.
• Paid time off and holiday leave.