Responsibilities

• Provide exceptional email support to users of our music streaming platform.
• Assist customers with inquiries regarding account management, subscription services, and troubleshooting.
• Utilize a messaging system to resolve issues and enhance user experience without phone interactions.
• Collaborate with team members to identify trends in customer inquiries and suggest improvements.
• Document customer interactions accurately for future reference and quality assurance.
• Stay updated on platform features and changes to provide the most accurate information to users.

Requirements

• Fluency in Italian (C1 level) and English.
• Exceptional written communication skills and a strong attention to detail.
• Ability to work independently in a remote setting while managing time effectively.
• Prior experience in customer service or support roles is preferred.
• Strong problem-solving skills and a willingness to learn.
• Familiarity with music streaming services is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Flexible working hours in a fully remote environment.
• Opportunity to work with a dynamic and multicultural team.
• Access to ongoing professional development opportunities.
• Health and wellness benefits.
• Engaging team-building activities and events.