Responsibilities

• Serve as the primary contact for clients, ensuring excellent service delivery and operational efficiency.
• Manage end-to-end support for customers' online orders, including delivery management, shipping investigations, returns, and refunds.
• Conduct payment transactions and handle order reviews with precision.
• Communicate effectively with customers, carriers, financial institutions, and internal departments to resolve issues swiftly.
• Maintain compliance with PCI and GDPR policies while handling sensitive customer information.
• Collaborate with Customer Support Representatives (CSRs) to ensure customer satisfaction and timely issue resolution.

Requirements

• Fluent in Dutch and proficient in English (B2 level) with excellent verbal and written communication skills.
• Experience in customer service or operations roles, preferably in a fintech environment.
• Ability to work in a sensitive information environment, adhering to confidentiality and security standards.
• Strong problem-solving skills and ability to work independently in a remote setting.
• Detail-oriented with a proactive approach to managing tasks and client interactions.
• A positive attitude and a passion for delivering exceptional customer experiences.

Benefits

• Competitive salary package with performance-based incentives.
• Fully remote work environment, providing flexibility and work-life balance.
• Opportunities for professional development and training to enhance your skills.
• Join a diverse team in a multicultural setting, promoting inclusivity and collaboration.
• Access to employee wellness programs and health benefits.
• Engaging company culture with team-building activities and virtual events.