Responsibilities

• Provide exceptional service to policyholders and providers by efficiently handling inquiries.
• Thoroughly research issues and ensure a seamless customer experience.
• Support a wide range of customer needs across Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave.
• Assist customers with straightforward policy questions and more complex claim-related inquiries.
• Utilize multiple internal systems and resources to investigate, resolve, and communicate effective solutions.
• Listen actively to customer concerns, analyze information, and communicate clearly to help customers understand their benefits.
• Maintain accurate records of customer interactions and transactions.

Requirements

• High school diploma or equivalent; prior experience in customer service or insurance is preferred.
• Strong analytical skills with the ability to resolve issues efficiently.
• Excellent communication skills, both verbal and written.
• Proficient in using multiple software systems and computer applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and customer needs.

Benefits

• Hourly wage of $20.50 with an annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation and personal time off.
• Training provided to ensure you are well-prepared for your role.
• Supportive and collaborative work environment fostering professional growth.
• Opportunity to help customers navigate their insurance benefits confidently.