Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide assistance to customers regarding our electronic reservation book, website, and mobile app functionalities.
• Empathize with customers to understand their needs and deliver tailored solutions and answers.
• Maintain accurate records of customer interactions and follow up as necessary to ensure customer satisfaction.
• Collaborate with team members to improve customer service processes and contribute to a positive team environment.
• Stay up-to-date with product knowledge to effectively assist customers and promote our services.

Requirements

• Must be located in Barcelona, Spain.
• Native level proficiency in Portuguese and fluency in English; additional languages are a plus.
• Strong communication skills and an open-minded attitude.
• Ability to handle customer inquiries with patience and empathy.
• Proficient in using computer systems and various software applications.
• Previous experience in customer service is preferred but not mandatory.

Benefits

• Competitive salary and opportunities for personal and professional growth.
• Join a diverse and inclusive work environment that values respect and collaboration.
• Access to training and development programs to enhance your skills.
• Flexible working hours and the possibility of remote work.
• Employee discounts at various restaurants through our platform.
• Be part of a passionate team dedicated to creating unique dining experiences.