Responsibilities

• Manage incoming calls related to patient appointments and medical care needs.
• Screen and respond to inquiries through phone and myhealth messages.
• Provide first call resolution or direct patients to the appropriate team member for further assistance.
• Document interactions and maintain accurate patient records in the system.
• Collaborate with healthcare providers to ensure seamless patient care.
• Assist in scheduling appointments and follow-ups as necessary.
• Adhere to privacy and confidentiality regulations at all times.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in a customer service or healthcare role is highly desirable.
• Strong verbal and written communication skills.
• Proficient in using computer systems and related software applications.
• Ability to handle sensitive and confidential information with discretion.
• Demonstrated ability to work independently and as part of a team.
• Must be located within commutable distance to Norwood, MA for occasional in-office meetings.

Benefits

• Flexible remote work arrangements.
• Comprehensive health, dental, and vision insurance options.
• 401(k) plan with company match.
• Generous paid time off and holiday schedules.
• Professional development and career advancement opportunities.
• Inclusive culture that values diversity and teamwork.