Responsibilities

• Handle inbound calls from customers to identify reasons for payment delinquencies.
• Negotiate and provide guidance on the collection of overdue bills.
• Take appropriate actions to recover overdue payments effectively.
• Address and resolve unresolved inquiries and issues related to payments.
• Develop, implement, and maintain organizational policies regarding collection practices.
• Collaborate with outside legal counsel or agencies for complex collection cases.
• Maintain accurate records of communications and actions taken regarding collection efforts.
• Provide excellent customer service while managing sensitive financial information.

Requirements

• High school diploma or equivalent; further education in finance or related field is a plus.
• Proven experience in customer service, preferably in a collections or financial role.
• Strong communication skills, both verbal and written, to effectively interact with customers.
• Ability to negotiate and handle difficult conversations professionally.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using standard office software and customer management systems.
• Ability to work independently in a remote environment while meeting performance targets.

Benefits

• Flexible work schedule with the option to telecommute from anywhere within the U.S.
• Competitive salary with performance-based incentives.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement.
• Supportive work environment with a focus on employee well-being.
• Join a team dedicated to improving lives through better health data solutions.