Responsibilities

• Drive customer loyalty and increase adoption of Trellix solutions across various levels, from system administrators to Chief Security Officers.
• Consult with customers to understand their needs and articulate the value of Trellix products and services.
• Develop and deliver presentations and training sessions to enhance customer knowledge and utilization of Trellix solutions.
• Collaborate with cross-functional teams, including sales, support, and product management, to ensure customer satisfaction and success.
• Monitor customer progress and provide regular updates to management on customer health and satisfaction metrics.
• Act as the primary point of contact for customer inquiries and issues, ensuring timely resolution and ongoing communication.
• Proactively identify opportunities for upselling and cross-selling additional services and solutions to existing customers.

Requirements

• Bachelor's degree in a relevant field.
• Proven experience in customer success, account management, or a similar role within the technology or cybersecurity industry.
• Strong communication, presentation, and interpersonal skills.
• Ability to understand complex technical concepts and convey them in an accessible manner to various audiences.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Results-oriented mindset with a focus on achieving customer satisfaction and business objectives.
• Fluency in English; proficiency in Italian is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health, dental, and retirement plans.
• Flexible working hours and remote working options to promote work-life balance.
• Opportunities for professional development and career advancement within a global organization.
• A dynamic and innovative work environment with a focus on collaboration and teamwork.
• Access to cutting-edge technology and tools to succeed in your role.