Responsibilities

• Develop and maintain strong relationships with enterprise customers, ensuring their successful adoption of Samsara's solutions.
• Act as a trusted advisor to customers, guiding them in their journey to harness IoT data for operational improvements.
• Monitor customer health and engagement metrics to proactively address issues and identify opportunities for increased value.
• Collaborate with internal teams, including Product, Sales, and Support, to ensure a seamless customer experience and timely resolution of issues.
• Conduct regular business reviews with customers to share insights, discuss performance, and outline future opportunities for growth.
• Lead training sessions and workshops to educate customers about new features and best practices.
• Stay current on industry trends and competitor offerings to effectively position Samsara's solutions.

Requirements

• Proven experience in customer success, account management, or a related field, preferably in technology or IoT sectors.
• Strong understanding of customer success metrics and experience using data to drive decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Problem-solving mindset with a proactive approach to addressing customer needs and challenges.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Experience with CRM and customer success software tools is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance packages.
• Flexible work schedule and remote working options to support work-life balance.
• Generous paid time off, including vacation, holidays, and personal days.
• Opportunities for professional development and career advancement within a rapidly growing company.
• Access to company-sponsored events and team-building activities.
• Engagement in a mission-driven environment focused on improving safety and sustainability across industries.