Responsibilities

• Build and maintain strong post-sales relationships with EDB's largest and most complex customers.
• Act as the primary technical point of contact for assigned accounts, ensuring their success with Postgres and AI solutions.
• Understand customer requirements and provide tailored solutions to improve their experience and satisfaction.
• Collaborate with cross-functional teams to drive customer engagement and support initiatives.
• Monitor customer health metrics and proactively address potential issues to ensure high customer retention.
• Conduct regular customer reviews and provide updates on product features and enhancements.
• Assist customers in optimizing their use of EDB products to achieve their business goals.
• Provide feedback to the product team based on customer needs and market trends.

Requirements

• Fluent in Spanish and English, with excellent communication skills.
• A minimum of 5 years of experience in a technical account management or customer success role.
• Strong understanding of database technologies, particularly PostgreSQL.
• Experience with AI solutions and their application in business environments.
• Proven ability to build strong relationships with stakeholders at all levels.
• Exceptional problem-solving skills and a customer-centric mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as needed to meet with customers and attend industry events.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible working hours and the option for remote work.
• Opportunities for professional development and continuous learning.
• Join a dynamic and innovative team committed to excellence.
• Be part of a leading organization in the PostgreSQL community, contributing to cutting-edge solutions.
• Work in a culture that values diversity, inclusion, and collaboration.