Responsibilities

• Act as a trusted advisor to SMB clients, ensuring their needs are met and satisfaction is achieved.
• Build and maintain strong relationships with customers to foster loyalty and retention.
• Collaborate with cross-functional teams to provide exceptional service and solve customer issues.
• Monitor customer feedback and translate insights into actionable strategies for improvement.
• Conduct regular check-ins and business reviews with customers to assess their satisfaction and growth.
• Guide customers on best practices to maximize their use of our platform and services.
• Assist in onboarding new clients, ensuring a smooth transition and understanding of our offerings.
• Identify upsell and cross-sell opportunities to enhance customer value.

Requirements

• Proven experience in customer success, account management, or related roles, preferably within the SMB market.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.
• Ability to work independently and manage multiple accounts in a fast-paced, remote environment.
• Demonstrated problem-solving skills and a proactive approach to customer engagement.
• Familiarity with HR technology and global employment compliance is a plus.
• Fluency in English; additional languages are an advantage.
• A passion for helping customers succeed and a desire to contribute to innovative solutions.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work environment, allowing you to work from anywhere within the EMEA region.
• Opportunities for professional development and career growth.
• Work with a diverse and inclusive team that values your contributions.
• Access to health and wellness programs to support your well-being.
• Generous paid time off and flexible working hours to ensure work-life balance.
• Be part of a company that values innovation and encourages creative thinking.