Responsibilities

• Perform installation, maintenance, and repairs on equipment within your assigned territory to ensure seamless customer operations and high satisfaction levels.
• Be flexible to work outside your designated area when necessary, including covering for colleagues and during peak demand periods.
• Take ownership of customer issues and incidents until they are resolved to the customer's satisfaction or in accordance with agreed-upon Service Level Agreements (SLA).
• Diagnose, troubleshoot, and repair various technical issues related to our systems and equipment.
• Provide exceptional technical support to customers, ensuring they are well-informed about our products and services.
• Document all service activities and customer interactions accurately in our systems.
• Collaborate with team members and management to improve service processes and enhance customer experience.

Requirements

• Proven experience in a technical support or customer service role, preferably within the technology or equipment industry.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Ability to work flexible shifts as required, including evenings and weekends.
• Technical qualifications or certifications related to engineering or IT are preferred.
• Valid driver’s license and willingness to travel within the assigned territory.
• Experience with diagnostic tools and technical documentation.

Benefits

• Competitive annual salary of NZD 70,000.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment that encourages teamwork and collaboration.
• Access to the latest technology and equipment to perform your job effectively.
• Employee discounts on products and services.