Responsibilities

• Manage and confirm travel reservations for corporate clients through various communication channels including phone, email, and live chat.
• Demonstrate a strong understanding of client travel policies to provide accurate consultations.
• Address and fulfill requests regarding travel regulations including DOT, TSA, passports, and visas.
• Supply clients with essential industry information such as low fare options, exchange rates, and potential penalties.
• Identify opportunities for improving client travel experiences and enhancing service delivery.

Requirements

• Proven experience in travel consulting, preferably in a corporate setting.
• Strong customer service skills with the ability to communicate effectively and build relationships.
• Familiarity with travel booking systems and tools.
• Excellent knowledge of travel regulations and industry standards.
• Ability to work independently in a remote setting and manage multiple tasks efficiently.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working hours and the option for hybrid work if located in Sydney, NSW.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth within a global organization.
• A supportive team culture that values collaboration and innovation.