Responsibilities

• Process returns and refunds efficiently to ensure customer satisfaction.
• Respond promptly to customer inquiries and manage online reviews to enhance brand reputation.
• Update and maintain Shopify loyalty programs to ensure accurate tracking and rewards for customers.
• Assist stockists with order inquiries to facilitate smooth operations.
• Manage purchase orders and perform reconciliations to maintain financial accuracy.
• Coordinate with the warehouse to prepare for promotions, ensuring stock availability.
• Update product information, pricing, and inventory systems regularly to reflect current data.
• Produce operational reports and analyze data to identify opportunities for process improvements.

Requirements

• Proven experience in customer experience or operations management.
• Strong problem-solving skills and ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software, preferably Shopify.
• Detail-oriented mindset with a strong focus on accuracy and efficiency.
• A proactive approach to identifying and addressing operational challenges.
• Ability to work independently as well as part of a remote team.

Benefits

• Competitive salary of $70,000 plus quarterly product allowance.
• Flexible remote work options to support work-life balance.
• Opportunity to work with a premium brand and develop your skills in a dynamic environment.
• Collaborative team culture that values your contributions and ideas.
• Ongoing professional development opportunities to enhance your career.