Responsibilities

• Develop a comprehensive understanding of current customer service processes and procedures.
• Handle customer interactions efficiently and effectively to address inquiries and resolve issues.
• Assist in back office tasks in alignment with standard operating procedures.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Participate in team meetings and training sessions to stay updated on policies and services.
• Provide feedback on processes to help improve overall efficiency.
• Support the Concierge Operations Manager with daily operational tasks.

Requirements

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Previous experience in customer service or a similar role is preferred.
• Strong verbal and written communication skills.
• Ability to handle high-volume inquiries with professionalism and empathy.
• Familiarity with health insurance terminology is advantageous.
• Proficient in using customer service software and technology platforms.
• Self-motivated and capable of working independently in a remote environment.
• Must reside in Georgia to qualify for this remote position.

Benefits

• Competitive hourly pay of $19.00.
• Comprehensive employee benefits package.
• Monthly vacation accrual at a rate of 15 days per year.
• Opportunities for professional development and growth.
• Flexible work environment with the ability to work from home.
• Occasional travel for team meetings and company events.