Responsibilities

• Provide exceptional customer service to members and providers via phone, email, and chat.
• Manage a high volume of inbound and outbound interactions while adhering to standard operating procedures.
• Assist members with inquiries related to health insurance policies, claims, and benefits.
• Perform back office tasks as required to support customer interactions and ensure operational efficiency.
• Collaborate with team members to resolve complex customer issues and improve service quality.
• Maintain accurate records of customer interactions and transactions in the system.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Contribute to a positive team environment and support company initiatives.

Requirements

• Fluency in both English and Spanish is required.
• High school diploma or equivalent; relevant experience in customer service preferred.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• Proficiency in using computer systems and software applications.
• Team player with a commitment to providing exceptional service to members and providers.
• Availability to work flexible hours, including occasional evenings and weekends.

Benefits

• Competitive pay rate of $19.00 per hour, with potential for an additional $1.00 per hour upon successful bilingual assessment.
• Comprehensive employee benefits package, including health, dental, and vision insurance.
• Monthly vacation accrual to support work-life balance.
• Remote work flexibility, allowing you to work from the comfort of your home.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work culture focused on member satisfaction.