Responsibilities

• Provide exceptional customer service to members and providers via phone, email, and chat.
• Handle a high volume of customer interactions while ensuring compliance with standard operating procedures.
• Assist members in navigating their health insurance plans, answering queries, and resolving issues efficiently.
• Conduct back-office tasks related to policy administration and member support.
• Collaborate with team members and report directly to the Concierge Operations Manager.
• Participate in team meetings and training sessions as necessary to enhance service delivery.
• Contribute to a positive team environment and uphold Oscar's core values in all interactions.

Requirements

• Bilingual proficiency in English and Spanish is required.
• Previous experience in customer service, preferably in the health insurance industry, is a plus.
• Strong communication skills with the ability to empathize and build rapport with customers.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Familiarity with health insurance terminology and processes is advantageous.
• Self-motivated and capable of working independently while also being a team player.
• Must reside in Texas and have a suitable home office setup for remote work.

Benefits

• Competitive hourly pay starting at $19.00, with potential for an additional $1.00 per hour upon successful completion of a bilingual assessment.
• Comprehensive employee benefits package including health, dental, and vision insurance.
• Generous vacation policy with monthly accrual.
• Opportunities for career advancement within a rapidly growing company.
• Supportive and inclusive company culture focused on employee well-being.
• Remote work flexibility with occasional travel for team events.