Job Description

We are seeking a dedicated and skilled Support Engineer II to join our team, focusing on providing top-notch Level 1 support for our Developer Portal. In this role, you will be the first point of contact for technical inquiries, ensuring a smooth experience for developers utilizing our platform. Your expertise will play a crucial role in maintaining the functionality and efficiency of our Developer Portal.

Responsibilities

• Provide Level 1 technical support for the Developer Portal, handling incidents and service requests promptly and efficiently.
• Troubleshoot technical issues and provide solutions to enhance the developer experience.
• Manage support requests through our ticketing system, ensuring all queries are logged and tracked.
• Collaborate with cross-functional teams to address complex issues and improve overall service quality.
• Assist in the development and maintenance of Power BI dashboards and reports to support business insights.
• Document support processes and develop knowledge base articles for recurring issues to streamline responses.

Requirements

• Proven experience in a technical support role, preferably related to software development or IT support.
• Basic understanding of software development principles and practices.
• Hands-on experience with automation tools and data analysis techniques.
• Familiarity with Power BI and experience in creating dashboards and reports.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance package.
• Opportunities for professional development and career advancement.
• Flexible working hours and a supportive work environment.
• Access to the latest tools and technologies to enhance your skills.
• Employee wellness programs and team-building activities.