Responsibilities

• Answer inbound calls from healthcare providers regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
• Handle an average of 50+ calls daily while navigating multiple applications on various screens.
• Participate in all required training sessions, particularly during the first 90 days of employment.
• Resolve customer complaints through effective problem-solving skills, aiming for one-call resolution.
• Understand and strive to meet or exceed call center performance metrics while delivering exceptional customer service consistently.

Requirements

• High School diploma or equivalent is required.
• A minimum of 1 year of customer service experience is necessary.
• Must have a dedicated workspace free of distractions.
• Strong communication skills and a compassionate approach to customer interactions.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Competitive salary with opportunities for performance-based raises.
• Comprehensive health benefits including medical, dental, and vision plans.
• Retirement savings plan with company matching contributions.
• Paid time off and holidays to ensure work-life balance.
• Opportunities for career advancement and professional development.