Responsibilities

• Own the entire customer journey from onboarding through to long-term success and retention.
• Lead customer onboarding and implementation projects, efficiently coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and enhance customer value by assisting organizations in implementing privacy best practices.
• Build and nurture trusted relationships with customer stakeholders, including members from privacy, security, legal, and executive teams.
• Proactively monitor customer health to identify churn risks early and implement effective resolution plans.
• Collaborate cross-functionally with Solutions Architects, Product, Support, and Sales teams to continuously improve the customer experience.
• Identify opportunities for upselling and cross-selling additional services, contributing to overall company growth.
• Act as an advocate for customer needs within the organization, helping to shape product experience and the future of privacy operations.

Requirements

• Proven experience in customer success, account management, or a related field, ideally within the technology or privacy domain.
• Strong understanding of privacy regulations and best practices.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
• Ability to analyze customer data and derive actionable insights to enhance customer experience.
• Strong project management skills, with experience managing multiple priorities in a fast-paced environment.
• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Experience utilizing customer success software and tools is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and continual learning.
• Flexible working hours and remote work options.
• Collaborative and inclusive company culture that values innovation and proactive problem-solving.
• Generous vacation policy to support work-life balance.
• Access to cutting-edge tools and resources to enhance performance.