Responsibilities

• Lead the APAC Customer Service Organization, ensuring alignment with Agilent's strategic objectives.
• Drive a high-performance culture that fosters loyalty among customers, shareholders, and employees.
• Oversee the management of a complex field service business, focusing on both transactional and strategic customers.
• Develop and implement strategies that enhance organizational capabilities to meet future business challenges.
• Provide management oversight across all aspects of field service operations, including personnel, systems, and processes.
• Collaborate with cross-functional teams to execute strategies with rigor and discipline.
• Utilize strong knowledge of Agilent's Instruments, Software, and Services portfolio to drive business growth.
• Engage with customers to understand their needs and market dynamics across the APAC region.

Requirements

• Proven leadership experience in a service business environment, preferably in the technology sector.
• Demonstrated ability to manage large teams and complex service operations.
• Strong understanding of customer service principles and practices.
• Extensive knowledge of Agilent's products and services, as well as market trends in the APAC region.
• Exceptional strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Fluency in English; proficiency in additional languages is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible work arrangements to promote work-life balance.
• Access to cutting-edge technology and tools to facilitate your work.
• A dynamic and inclusive work environment that values diversity.