Responsibilities

• Act as the primary point of contact for our clients in Japan, ensuring their success and satisfaction with our AI solutions.
• Build strong relationships with customers to understand their needs and provide tailored support.
• Onboard new clients, guiding them through the integration and optimization of our products.
• Monitor customer usage and engagement, identifying opportunities for upselling and cross-selling.
• Collaborate with internal teams to relay customer feedback and drive product improvements.
• Conduct regular check-ins and reviews with clients to ensure continued success and engagement.
• Develop and deliver training sessions and resources to empower customers in utilizing our platforms effectively.
• Stay updated on industry trends and competitors to provide insights that enhance customer value.

Requirements

• Proven experience in customer success, account management, or a related field, preferably within the technology sector.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving skills and a proactive approach to addressing customer challenges.
• Familiarity with AI technologies and platforms is a plus.
• Ability to work independently and as part of a collaborative team.
• Fluency in Japanese and English is required.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and the opportunity for remote work.
• Professional development opportunities, including training and attendance at industry conferences.
• A dynamic and inclusive company culture that values innovation and collaboration.
• Access to cutting-edge technology and resources.
• Team-building events and social activities.