Responsibilities

• Serve as the primary point of contact for customers, assisting them with inquiries and providing exceptional service.
• Respond to customer messages in both Chinese and English, addressing concerns and troubleshooting technical issues.
• Guide customers through the music streaming platform to enhance their listening experience.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with team members to improve service processes and provide feedback on customer trends.
• Attend training sessions and participate in ongoing development to stay updated on product changes.

Requirements

• Fluency in both Chinese and English, with excellent verbal and written communication skills.
• Previous experience in customer service or support roles is preferred, especially in a technical or digital environment.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Comfortable working remotely and managing your own schedule within designated hours.
• Availability to work a minimum of 25 hours per week, including weekends.
• Must complete language assessments in both Chinese and English as part of the application process.

Benefits

• Work from the comfort of your home in a fully remote position.
• Join a passionate team dedicated to providing quality customer support in the music industry.
• Flexible scheduling options after the initial orientation period.
• Opportunity for professional growth and development within a global company.
• Access to various resources and support to ensure your success in the role.