Responsibilities

• Lead the development and enhancement of enterprise customer service tools by engaging with stakeholders across all levels.
• Collaborate with cross-functional teams to define product vision, roadmap, and growth opportunities.
• Translate complex business requirements into actionable product specifications and prioritize features for development.
• Manage the entire product lifecycle from concept through launch, ensuring alignment with business objectives.
• Utilize data analytics to inform product decisions and strategies, driving efficiency and effectiveness.
• Serve as a subject matter expert within the Business Systems Technology team, providing guidance and support on product-related inquiries.
• Foster a collaborative environment to ensure all team members are aligned and informed about product developments and changes.
• Continuously seek ways to improve product offerings and enhance the user experience based on feedback and market research.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field; an advanced degree is a plus.
• Proven experience as a Product Owner or similar role, ideally within a technology or HCM-focused environment.
• Strong understanding of customer service tools and enterprise solutions.
• Exceptional communication and interpersonal skills to effectively engage with diverse stakeholders.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Experience with Agile methodologies and product management tools.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive company culture that values innovation and teamwork.
• Access to cutting-edge technology and tools to enhance your work experience.