Responsibilities

• Gather and evaluate data to support customer retention initiatives.
• Analyze information to assist the retention leader in preparing monthly retention reports.
• Collaborate with cross-functional teams to develop and implement strategies aimed at improving customer retention rates.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Support continuous improvement efforts for existing products and services, focusing on user experience.
• Utilize analytical tools to present insights and recommendations to stakeholders.

Requirements

• Fluent English skills, both written and verbal.
• Minimum of 3 to 6 years of relevant work experience.
• Bachelor's degree in Analytics or a related field is required.
• Proven experience in customer retention processes is essential.
• Experience working within insurance companies is preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively in a team environment and manage multiple projects.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision.
• Opportunities for professional development and career advancement.
• Flexible working hours and remote work options.
• Access to cutting-edge tools and technologies to enhance your work.
• Collaborative and dynamic work environment that fosters innovation.