Responsibilities

• Act as the primary technical advisor for customers, providing guidance throughout their journey with our solutions.
• Collaborate closely with customers to ensure successful activation, adoption, optimization, and renewal of products.
• Analyze customer usage data to identify opportunities for optimization and improvement, and proactively address potential challenges.
• Develop and deliver tailored training sessions and workshops to enhance customer understanding and usage of our solutions.
• Work with cross-functional teams to advocate for customer needs and ensure their feedback is integrated into product development.
• Maintain an up-to-date knowledge of industry trends and product updates to provide informed recommendations to customers.
• Foster strong relationships with key stakeholders within customer organizations to support their business objectives.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in a customer-facing technical role, preferably in data management or AI solutions.
• Strong understanding of data security, resilience, and AI technologies.
• Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences.
• Proven track record of driving customer satisfaction and success.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work environment, including remote work options.
• Professional development opportunities to enhance your skills and grow your career.
• Access to industry-leading tools and technologies to support your work.
• Collaborative and inclusive company culture that values diversity and teamwork.
• Opportunity to work with some of the biggest brands in the world, making a significant impact in their businesses.