Position Summary

We are seeking a dedicated and skilled Customer Engineer to join our technical support team in Melbourne. In this role, you will be responsible for diagnosing and repairing various NCR products, including SelfServ Checkouts and POS Terminals. You will play a critical role in ensuring optimal performance and reliability of our systems for customers across the region.

Responsibilities

• Diagnose and repair SelfServ Checkouts, POS Terminals, and other NCR products in a timely manner.
• Manage parts inventory and organization to ensure efficient service delivery.
• Participate in continuous training programs, both online and in-person, to enhance technical skills.
• Work independently in both field and office settings, demonstrating strong problem-solving abilities.
• Handle equipment and tools, which may vary in weight from 1 to 20 kg, and perform physical tasks such as bending, squatting, walking, and standing for extended periods.
• Travel may be required, including some interstate visits to assist clients or support operations.

Requirements

• Proven experience in technical support or related field, preferably with NCR products.
• Strong troubleshooting and repair skills for electronic and mechanical devices.
• Excellent communication and customer service skills.
• Ability to work autonomously and manage time effectively.
• Willingness to undergo continuous learning and development.
• Valid driver’s license and ability to travel as needed.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing professional development opportunities.
• Access to advanced tools and technologies to aid in your work.
• Supportive work environment with a focus on teamwork and collaboration.
• Health and wellness benefits to promote employee well-being.