Responsibilities

• Provide exceptional customer support to our clients in Italian and French, ensuring a high level of satisfaction.
• Respond to inquiries and resolve issues via email, chat, and phone in a timely manner.
• Collaborate with cross-functional teams to improve customer experience and streamline processes.
• Assist clients in navigating our platform, providing guidance on features and functionalities.
• Maintain detailed records of customer interactions and feedback for reporting and analysis.
• Contribute to the development of support resources such as FAQs, guides, and training materials.
• Stay updated on product knowledge and industry trends to provide informed support.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Requirements

• Native or full professional proficiency in English, Italian, and French is required.
• Fluency in Spanish is a strong plus.
• Proven experience in customer support or client-facing roles, preferably in a B2B environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with customer support software and tools is advantageous.
• A passion for providing outstanding service and support to clients.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working hours and fully remote work environment.
• Opportunity to be part of a rapidly growing company in the diamond and gemstone industry.
• Access to professional development and training opportunities.
• Collaborative and inclusive company culture focused on employee well-being.
• Comprehensive health and wellness benefits.
• Potential for career advancement within the organization.