Responsibilities

• Develop and execute scalable education initiatives, including self-guided, live, cohort-based, and peer-led learning experiences.
• Create outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
• Translate customer needs and product capabilities into clear, outcome-based learning experiences.
• Build and scale modern customer education programs to enhance customer adoption and product usage.
• Collaborate with cross-functional teams to ensure the alignment of educational content with product updates and customer feedback.
• Measure and analyze the effectiveness of training programs and adjust strategies accordingly.
• Facilitate workshops, webinars, and training sessions to engage customers and promote best practices.
• Provide ongoing support and resources to customers to promote continuous learning and improvement.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of experience in customer success, enablement, or a related field.
• Exceptional communication and interpersonal skills with a focus on relationship-building.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.
• Experience in designing and delivering educational content and programs.
• Proficiency in using digital learning tools and platforms.
• Ability to interpret data and metrics to drive decisions and improvements.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work options.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment that values diversity.