Responsibilities

• Respond to incoming customer calls, addressing their questions and providing service.
• Manage and respond to all customer inquiries, fulfilling requests and offering comprehensive education on our products and services.
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience.
• Uphold exceptional customer service standards through articulate and effective verbal and written communication.
• Keep customer accounts meticulously updated with accurate information.

Requirements

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Strong communication skills, both verbal and written, with a focus on customer interaction.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Previous experience in customer service or a related field is preferred but not mandatory.
• Proficiency in using computers and customer service software.
• Willingness to work a flexible schedule to accommodate customer needs.

Benefits

• Comprehensive training program to help you specialize in our consumer lending brands.
• Competitive salary with performance-based incentives.
• Flexible remote work opportunities to promote work-life balance.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company matching.
• Opportunities for career advancement within a growing organization.
• A supportive and inclusive work environment that values employee contributions.