Responsibilities

• Provide exceptional technical support to customers across APJ, APAC, and EMEA regions.
• Diagnose and resolve technical issues related to our data analytics platform.
• Collaborate with engineering teams to identify and implement solutions for customer needs.
• Document and track customer interactions and solutions in our support system.
• Assist in developing training materials and knowledge base articles for customers.
• Participate in continuous improvement initiatives within the support team.
• Act as a liaison between customers and product development teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support role, ideally in a software or cloud environment.
• Strong troubleshooting skills and a solid understanding of data analytics and cloud technologies.
• Excellent communication and interpersonal skills to effectively engage with customers.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with scripting languages or programming is a plus.
• Proficiency in English; additional languages are an advantage.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible work hours and remote work options.
• Opportunities for professional development and growth within a rapidly expanding company.
• A dynamic work environment with a focus on innovation and collaboration.
• Engagement in a mission-driven culture focused on transforming data usage.