Responsibilities

• Act as a strategic liaison between global business units and the Salesforce platform team.
• Lead cross-functional requirement gathering sessions to identify and document business needs and objectives.
• Optimize existing processes within the Salesforce ecosystem to enhance user experience and efficiency.
• Conduct value-mapping initiatives to ensure project goals align with business outcomes.
• Collaborate with stakeholders to define and prioritize system enhancements and new functionality.
• Utilize data analytics tools to generate actionable insights that support decision-making.
• Provide training and support to users on Salesforce functionality and best practices.
• Monitor and report on project progress, ensuring timely delivery of solutions.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Proven experience as a Business Analyst, preferably within a Salesforce environment.
• Strong understanding of Salesforce platform, features, and best practices.
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Strong communication skills, both verbal and written, to convey complex ideas clearly.
• Experience with data analysis tools and methodologies.
• Knowledge of Agile methodologies is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work options.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Supportive and inclusive company culture.
• Access to cutting-edge technology and resources.
• Employee recognition programs and team-building activities.