Responsibilities

• Provide exceptional travel support via chat, phone, and email.
• Maintain current knowledge of travel suppliers, destinations, and booking systems.
• Assess customer needs, urgency, and preferences swiftly and accurately.
• Resolve travel-related issues efficiently and ensure high levels of customer satisfaction.
• Collaborate with internal teams to streamline processes and eliminate obstacles for travelers.
• Provide valuable feedback to product and design teams to enhance user experience.
• Assist in identifying opportunities for improving travel services and operations.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer support or travel consulting preferred.
• Strong communication skills and a customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Problem-solving skills with a proactive approach to customer service.
• Must reside in Portugal or be willing to relocate.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and wellness programs.
• Flexible working hours with the possibility of remote work.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment with a focus on teamwork.
• Access to travel perks and discounts for personal travel.