Responsibilities

• Provide exceptional travel support via chat, phone, and email to our clients.
• Stay informed about suppliers, destinations, and travel systems to ensure accurate information delivery.
• Assess customer needs promptly and prioritize requests based on urgency and preferences.
• Collaborate effectively with internal teams to resolve any issues that may arise for travelers.
• Gather feedback from users and communicate insights to product, design, and engineering teams to improve our services.
• Contribute to enhancing the overall traveler experience by actively participating in discussions about product development.
• Maintain a high level of customer satisfaction by following up on queries and ensuring timely resolution of issues.
• Document interactions and resolutions in our customer support system to maintain accurate records.

Requirements

• Fluency in French is required; proficiency in English is a plus.
• Previous experience in customer support or a related field is preferred.
• Strong communication and interpersonal skills.
• A proactive approach to problem-solving and the ability to work independently.
• Familiarity with travel industry systems and practices is advantageous.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Candidates must reside in Portugal or be willing to relocate.
• All applications must be submitted in English.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career advancement in a growing company.
• Comprehensive training and support from experienced team members.
• Flexible working hours and the option for remote work.
• A vibrant and inclusive company culture that values diversity.
• Access to travel discounts and perks.
• Health and wellness benefits to support your overall well-being.
• Engaging team-building activities and events.